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Ticket Triage Agent

Every ticket in the right queue within minutes.

A ready-to-build governance package for Customer Support / CX. Your runtime enforces it; Agent Bob does not run the agent.

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Purpose

You want every new ticket categorized and prioritized the moment it arrives. This agent reads incoming tickets and sets the category and priority. It never replies to customers, issues refunds or edits customer records.

It will

  • Read-only ticket data and category write — no direct customer communication, refund issuance, or CRM record modification

It won't

  • Close tickets without agent confirmation, escalate to legal or executive without queue lead approval, retain customer PII beyond session

It asks a person first

You approve once at the start of each run

Tools

  • Database updates
  • CRM updates
  • Database updates: Change records in a database.
  • CRM updates: Update records in your CRM.

✋ You approve once at the start of each run

Budget defaults

Per task
$0.05
Per month
$35
Actions a day
300

The runtime pauses the agent at a limit. You can change every number in the builder.

Memory and autonomy

Session only. Nothing is kept once the session ends.

ClawMaven policy: session-only — customer contact and ticket content not retained after triage handoff

Autonomous within the limits below, with the strongest governance.

What you get

The 8-file governed package your runtime loads and enforces. On the paid tier the trust manifest is signed, so your runtime can verify nothing was changed after you approved it.

  • HANDOFF.md What your runtime has to enforce, file by file
  • agent-blueprint.json The agent's purpose, tools and settings
  • policy.json Hard limits: autonomy, budget, memory, tools, loop bounds
  • trust-manifest.json The integrity manifest your runtime can verify
  • routing.rules.json Which tools need approval before use
  • run-report-template.json What every run reports back
  • approval-gates.md The moments that must pause for a person
  • deployment-checklist.md What to check before it goes live

This is a governance specification, not a running agent. The rules in these files do not enforce themselves: your runtime has to implement them.

Start from this package

Bob pre-fills the builder with it and drafts the rest. You confirm every step.

Build this packageHave it set up for you